International Journal of Language & Linguistics

Opening the Black Box: Collecting and Using Student Feedback to Guide and Improve Instruction
Lamiaa S. Youssef, Ed.D.

Abstract
To complement the end-of-course student ratings of instruction, this article presents a framework for collecting qualitative data on the quality of learning and teaching in freshman college composition courses. Through letters and questionnaires completed at the beginning, middle, and end of each course, in addition to learning journals, students provided regular feedback on learning and teaching. Data analysis revealed that the instructor of these courses found the feedback helpful in monitoring, guiding, and improving instruction. The analysis also revealed that the majority of students perceived the regular exchange of feedback as having a positive effect on the quality of instruction, class communication, and learning environment.

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